About CMAYA Services
Service app is developed for the field staff to handle customer complaints and resolve them. Complaint tickets raised by call center and help desk executives are routed to the hand held devices of the field engineers with...
Service app is developed for the field staff to handle customer complaints and resolve them.
Complaint tickets raised by call center and help desk executives are routed to the hand held devices of the field engineers with details of the complaint.
These complaint tickets can be closed by the field staff on resolving the issues.
What it does?
The application provides a list of pending service requests and complaints assigned to a support engineer. The support engineer can view the service requests and send updates real time. The app then provides a comprehensive overview of the service request/complaint and predefined options to update or close the ticket with a custom comment.
What are the features of this application?
• Helps the support staff to view the assigned service requests on the go.
• Helps the engineer to update the server about the current status of the service requests as it is being resolved.
• The engineer can add a new status, close or re-assign the service requests.
Previous Versions
Here you can find the changelog of CMAYA Services since it was posted on our website on 2017-01-24 06:20:32.
The latest version is 3.6 and it was updated on 2024-04-22 16:30:02. See below the changes in each version.
CMAYA Services version 3.6
Updated At: 2021-03-26
Changes: Services, and rights update
CMAYA Services version 3.2
Updated At: 2016-12-02
Changes: Version 3.2,* Minor bugs fixed.,* Improvement for Reliablility
Disclaimer
Official Google Play Link
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